Head of Global IT Support

<p>Welcome to Uber - a fast-paced, innovative company that is revolutionizing the way people move around the world. As the Head of Global IT Support, you will be at the forefront of our technology operations, ensuring seamless support and maintenance for our global network. We are looking for a highly skilled and experienced leader who can drive our IT support strategy and provide technical guidance to our team of dedicated professionals. If you have a passion for technology and thrive in a dynamic, customer-focused environment, we want you to join our team. As an ideal candidate, you will possess a strong background in IT support, exceptional leadership skills, and a keen understanding of the ever-evolving technology landscape. Come be a part of our exciting journey and help shape the future of transportation. Develop and implement a comprehensive global IT support strategy that aligns with the company's overall goals and objectives. Oversee the day-to-day operations of the IT support team, providing guidance and support to ensure efficient and effective resolution of technical issues. Monitor and analyze IT support metrics to identify areas for improvement and implement strategies to optimize support processes and procedures. Collaborate with cross-functional teams to identify and implement innovative solutions to enhance the company's technology infrastructure and support services. Stay up-to-date with the latest technology trends and advancements, and provide recommendations for incorporating new technologies into the company's IT support strategy. Lead and mentor a team of IT support professionals, providing regular feedback, coaching, and training to ensure continuous improvement and development. Manage and maintain relationships with external vendors and service providers to ensure timely and effective resolution of technical issues. Develop and maintain IT support documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles. Act as a point of escalation for complex technical issues, providing expert guidance and support to the IT support team to resolve issues in a timely manner. Ensure compliance with company policies, procedures, and security standards in all IT support activities. Collaborate with other departments, such as HR and Finance, to manage the IT support budget and allocate resources effectively. Foster a culture of excellent customer service, ensuring that all IT support interactions are handled professionally and with a high level of customer satisfaction. Proactively identify potential risks and issues within the IT support function and develop mitigation plans to minimize their impact on the company's operations. Participate in strategic planning and decision-making processes related to technology initiatives and projects. Represent the company's IT support team in internal and external meetings, conferences, and events, promoting a positive and professional image of the company.</p><p>Uber is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>