[Hiring] Bilingual Customer Service and Rebate Processing Specialist @Resource Innovations

Role Description

Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.

The Resource Innovations Business Processing team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you, personally, have made an impact on the world.

• Provides basic troubleshooting and recommends solutions.
• Data Entry - enters data into various database applications.
• Receives data and sourcing documents, compiles, sorts, interprets, and verifies data to be entered.
• Maintains electronic and hard-copy filing system of applications, rebates, and other supporting documents.
• Communicates effectively as part of team approach with other departments in servicing customers.
• Provides customer service activities such as responding to emails and phone calls.
• Provides exceptional customer service and call handling in a customer-centric environment.
• Safeguards confidential customer information.
• May provide peer training to co-workers job shadowing support as assigned in area of responsibility.
• Willing to support any program within the department as assigned.
• Other duties as assigned.

Qualifications

• Minimum of a high school diploma or equivalent.
• Fluent in both English and Spanish.
• Must be able to work an 8-hour shift as assigned within the hours of 8 am to 6 pm.
• Minimum 6+ months of related work experience in a call center environment.
• Proficiency in 10-key data entry from computer keyboard.
• Experience with various Microsoft programs, including Word, Excel, Access.
• Strong attention to detail.
• Strong organizational and prioritization skills and ability to multi-task.
• Excellent written and verbal communication skills.
• A positive and customer-friendly outlook.
• Able to follow directions as they are given.
• Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required.
• For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities.

Requirements

• Experience in a data entry processing and customer-centric call center environment preferred.
• Experience working in energy efficiency or utility fields a plus.

Benefits

• Competitive salaries based on a candidate's skills, experience, and qualifications for the position.
• The compensation range for the base salary for this position is $17/hr - $20.39/hr.
• Employees may be eligible for a discretionary annual bonus.
• Comprehensive benefits package designed to promote health, financial security, and work-life balance.
• Three weeks of paid vacation annually.
• Paid holidays.
• 401(k) retirement plan with employer match.
• Medical, dental, and vision coverage.
• Parental leave.
• Employee assistance program.
• Commuter benefits and additional supplemental offerings.