[Hiring] Order Processing @1-800-Flowers.com, Inc.

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Role Description

The Order Operations AskMe is responsible for answering associate questions in a fast-paced environment regarding procedures and order processes, enabling the Sr. Order Entry Associate to process orders accurately and in a timely manner. Other duties include:

  • Answering questions that associates may have.
  • Providing clear instructions in a step-by-step manner.
  • Utilizing all resources to find answers.
  • Coaching associates on where to find answers.
  • Answering questions, often the same ones repeatedly, in a cheerful and friendly manner.
  • Performing “Ask Me” duties in production and answering procedural questions of associates.
  • Detail-oriented with a strong emphasis on accuracy.
  • Working 40 hours per week along with overtime as needed.
  • Working a flexible schedule, including weekends, evenings, and holidays.
  • Attending and successfully completing Leadership Training.
  • Handling confidential information with discretion.
  • Communicating effectively and professionally with other departments as needed.
  • Multi-tasking.
  • Resolving conflicts effectively.
  • Other duties as assigned.

Qualifications

  • High School Diploma or equivalent education preferred.
  • 1 or more seasons experience in Harry & David Corporate Sales Division.
  • Experience with the requirements of a Sr. Order Entry Associate required.
  • Detail-oriented with a strong emphasis on accuracy.
  • Excellent organizational and communication skills (written, verbal, and interpersonal).
  • Ability to participate in a team-oriented environment.

Requirements

  • Network (internet):
    • Download speed 5mbs
    • Upload speed 3mbs (preferable a wired connection NOT wireless)
    • Satellite Dish NOT acceptable
  • Preferred Hardware and Internet Service Speeds Specification:
    • Download speed Over 100mbs
    • Upload speed 10+mbs (with a wired connection NOT wireless)
    • Windows 10 operating system
    • 8-32 Gigabytes of RAM
    • 50GB available space on your Hard Drive
    • Apple or Windows PC Laptop or Desktop computer (NO Chromebook, iPad, tablet PCs, smart watches, smart phones etc.)
    • Current IOS or Windows 10 OS
    • 8th-10th Gen Intel or AMD Ryzen CPU
    • Required: USB headset with mic (cordless NOT recommended)
    • Required: 1024 x 768 resolution minimum on home monitors or screens, 2 screens
    • Required: Mouse/touchpad and keyboard
    • Required: Cellphone or landline (for DUO)

Knowledge, Skills and Abilities

  • Knowledge:
    • Customer and Personal Service principles and processes.
    • Structure and content of the English language.
  • Skills:
    • Active Listening
    • Reading Comprehension
    • Speaking
    • Coordination
    • Service Orientation
    • Teamwork
  • Abilities:
    • Memorization
    • Oral Comprehension
    • Oral Expression
    • Problem Sensitivity
    • Selective Attention
    • Spatial Orientation
    • Time Sharing
    • Written Comprehension
    • Written Expression
    • Extent Flexibility
    • Gross Body Coordination

Physical Demand and Work Effort

  • Keying/typing, sitting, standing, walking.
  • Performing physical activities that require considerable use of your arms and legs.
  • Constant mental and/or visual attention; the work is either repetitive or diversified.
  • The job is typically performed under comfortable working conditions.
  • Compliance with company attendance standards.

The expected hourly rate for this position is $16.75. The actual compensation will be determined by experience and other factors permitted by the law.

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