Investigator Collector I/II (Revenue Management) - Department of Finance

Investigator Collector I/II The Finance Department is currently seeking to fill multiple full-time Investigator Collector I/II vacancies in the Revenue Management Division. The mission of the Finance Department is to manage, protect, and report on City of San Jos financial resources to enhance the City's financial condition for residents, businesses, and investors.

The Finance

Department works in partnership with the departments of Human Resources, Information Technology, and Public Works as the City's Strategic Support City Service Area to effectively develop, manage, and safeguard City fiscal, physical, technological, and human resources to enable and enhance the delivery of City services and projects.

The Revenue Management

Division manages billing and collections diligently, focusing on reducing delinquencies and boosting revenue compliance to optimize the City's financial health. There are three work units within the Revenue Management Division with Investigator Collectors to provide services supporting each work unit's functions: Accounts Receivable: Provides city-wide services and technical expertise related to citywide receivables.

Business Tax: Provides city-wide services and technical expertise related to business tax, regulatory permit applications.

Utility Billing: Provides billing for utility services including San Jos Municipal Water, garbage removal, recycling, yard waste removal, and sanitary and storm sewer services. Collect revenues such as service charges, taxes, and miscellaneous fees. Collect and reviews delinquent tax returns by collecting taxes, explaining the legal obligations related to tax payments, assisting debtors in establishing payment plans.

Conduct field investigations at businesses and residences of unpaid and delinquent City taxes, fees and other City accounts receivable to enforce municipal codes. Provide customer service via e-mail, phone, or in-person regarding collections, customer inquiries, refunds, adjustments, and cancellations to resolve customer issues. Prepare and present delinquent invoice cases in Small Claims Court on behalf of the City.

Perform audits of financial and operational records of debtors.

Interpret

City policies and procedures, including City Ordinances and other various City codes. Conduct research and analysis by analyzing workflow studies, revising forms, filing systems and individual work procedures. Summarize financial data from departmental contracts and monitor the contractual obligations and conditions.

Survey commercial mixed-use, annexed, and bare land parcels (classifying the nature of the parcel and identifying any water meters serving the parcel) to ensure accurate billing. Organize and participate in public outreach programs to the community. If hired as an Investigator II, the incumbent will perform similar duties but with more independence, handling debt collection assignments of considerable complexity and serving as a lead to incumbent in the Investigator Collector I classification.

Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; Computer Skills: Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner. The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the job specific questions. You must answer all questions to be considered, or your application will be deemed incomplete and withheld from further consideration.

The City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Applications are currently not accepted through CalOpps or any other third party job board application system.