Service Center Support Associate

<p>Are you a customer service superstar looking for a new opportunity? Look no further than FedEx! We are seeking a highly motivated and dedicated Service Center Support Associate to join our team and provide exceptional support to our customers. In this role, you will be responsible for ensuring timely and accurate processing of shipments, handling customer inquiries and complaints, and maintaining a clean and organized work environment. If you have a passion for customer service and the drive to succeed, we want to hear from you! Provide excellent customer service to all FedEx customers, both in person and over the phone. Process shipments accurately and efficiently, adhering to company policies and procedures. Handle customer inquiries and complaints in a professional and timely manner, ensuring customer satisfaction. Maintain a clean and organized work environment to promote a positive customer experience. Keep up-to-date on FedEx shipping services and procedures to effectively assist customers and answer questions. Collaborate with other team members to ensure efficient and effective operations of the service center. Communicate effectively with customers, colleagues, and management to provide updates and resolve issues. Adhere to safety protocols and guidelines to ensure a safe working environment for both employees and customers. Assist with administrative tasks, such as data entry and record keeping, to support the overall operations of the service center. Continuously strive to meet and exceed performance goals and contribute to the overall success of the team.</p><p>FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>